Time Warner Cable customers get preview of life under Charter

Local Time Warner Cable customers got their first look this week at what’s in store under new owners.

Letters started arriving Monday from Charter Communications CEO Tom Rutledge in which he writes that "exciting changes are in the works."

However, it likely will be months before any customers in Lincoln or Southeast Nebraska see any changes.

Charter has said it won’t start offering its Spectrum cable TV, phone and Internet packages until it completes a digital conversion in each market. When that will happen in Lincoln is anyone’s guess, and company officials have said it could take up to 18 months for all markets to go digital.

For now, customers will continue to receive Time Warner Cable services, and the same website and customer care numbers remain in effect.

One intriguing part of Rutledge’s letter is a claim that Charter will bring more than 10,000 offshored customer service jobs back to the U.S.

Read full story at http://journalstar.com/business/local/time-warner-cable-customers-get-preview-of-life-under-charter/article_332bd73b-8caa-5ea8-9713-a66ee984a416.html

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